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- CHAPTER 1 – GENERAL CONVERSATION
- How to Agree
- How to Open a Conversation
- How to Disagree
- How to Close a Conversation
- How to Express an Opinion
- How to Ask for an Opinion
- How to Ask for More Information
- How to Clarify Your Point
- How to Confide in Someone
- How to Change the Topic
- How to Not Answer a Question
- When You Are Asked to Repeat Yourself
- How to Express Doubts
- How to Reconnect With Someone
- When You’ve Answered a Question
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- CHAPTER 3 – CONFLICTS AND ANGER
- How to Diffuse a Tense Situation
- How to Stop a Conflict Between Other People
- How to Get Past a Misunderstanding
- How to Respond to an Offensive Statement
- When Someone Is Angry
- How to Deal with Difficult People
- How to Deal with Stubborn People
- How to Deal with Condescending People
- When Someone Threatens You
- When Someone Picks Apart What You Say
- How to Deal with a Liar
- When Someone Picks a Fight
- When Someone Interrupts You
- When Someone Makes Fun of You
- When Someone Criticizes You
- When Someone Is Defensive
- When Someone Is Doubting You
- When Someone Avoids Your Question
- When Someone Yells at You
- How to Respond to Someone Swearing
- When Someone Changes the Topic
- When Someone Insults You
- When Someone Is Violent
- CHAPTER 4 – DIPLOMACY
- How to Open Up a Topic for Debate
- How to Wrap Up a Debate
- How to Open a Public Speech
- How to Close a Speech
- How to Accuse Someone of Something
- How to Call for a Consensus
- How to Address a Difference of Opinion
- How to Avoid a Sensitive Topic
- How to Advise
- How to Respond to Unwanted Advice
- When Someone Accuses You
- How to Respond to Rumors about You
- CHAPTER 5 – NEGOTIATION
- CHAPTER 6 – PROBLEM SOLVING
- How to Address a Problem
- How to Ask Help
- How to Simplify an Issue
- How to Speak Someone Who’s Going Through a Hard Time
- How to Talk About a Problem
- How to Talk About a Past Problem
- How to Propose a Plan
- How to Warn
- How to Complain
- How to Respond to a Complaint
- When Someone is Oversimplifying Things
- When You Need Calm
- How to Deal with Negative People
- CHAPTER 7 – COURTESY
- How to Apologize for Something You Did
- How to Apologize for Forgetting Something
- How to Apologize for Being Late
- How to Apologize for Your Team’s Mistake
- How to Apologize for Something You Said
- How to Respond to an Invitation
- How to Respond to Compliments
- How to Compliment
- How to Respond to Thanks
- How to Thank
- When Someone Asks for Help
- How to Offer Your Help
- How to Ask for Help
- CHAPTER 8 – MACHIAVELLIAN TECHNIQUES
- How Leaders Say “Yes”
- How Leaders Say “No”
- How Leaders Say “Maybe”
- How Leaders Say “I Don’t Know”
- How Leaders Say “I Don’t Understand”
- How Leaders Say “It’s Confidential”
- How to Engender Trust
- How to Evade
- How to Avoid a Conversation
- How to Make People Second-Guess Themselves
- How to Get The Last Word In
- How to Take Control of a Conversation
- When Someone Gets in Your Own Business
- How to Make Someone Feel Like a Fool
- How to Deflect Blame
- How to Extract Information
- How to Threaten
- How to Destabilize Someone
- BONUS SECTION
- CHAPTER 2 – AT WORK
- How to Ask for a Raise
- How to Say No to Your Boss
- How to Avoid Talking About a Personal Issue
- How to Bring Up a Personal or Embarrassing Issue
- How to Boost Confidence
- How to Ask for a Private Conversation
- How to Get Attention
- How to Flatter a Superior
- How to Fire an Employee
- How to Express Urgency
- How to Slow Things Down
- How to Assign a Task
- How to Call a Meeting to Order
- How to Motivate an Employee
- How to Ask for Time Off
- How to Terminate a Meeting
- How to Refocus a Conversation
- How to Propose an Action or Solution
- How to Put Off a Task
- How to Defer a Conversation
- How to Postpone a Decision
- How to Unite People
- How to Deal With Underperforming Employees
- Be Productive
- How to Share Bad News
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